FAQ

18 records found in 2 pages

    • For some reason, the videos won't play.
    • If the videos won't play in your browser or you get the following error message..

      "Hello, you either have JavaScript turned off or an old version of Macromedia's Flash Player. Get the latest Flash player."
      Please update flash as that has worked for most users

      If you continue to have issues you might try using a different browser if you have one installed. That is a great way to isolate the issue to your browser which will make it much easier for us to help you. If all else fails, shoot us a m .....
      Full Story
    • August 6, 2008
    • Full Screen option added to video player!
    • You asked for it, you got it! We just added the new "full screen" option so you can see all the videos in massive detail. Just click the full screen icon on the bottom left of the player to get instant larger than life size videos. It's like sitting directly across from your favorite instructor.
    • August 10, 2007
    • Can I request a specific song or solo?
    • Yes of course. We might not be able to get to every request but we will certainly try. The purpose of this web site is to help people learn to play the guitar better than they already do. Requests are expected and can be submitted by going to our "contact us or report a bug" page located here.

      http://vanderbilly.com/system/requestLesson/searchUI.aspx

      You will also find that link at the bottom of every page you visit here on vanderbilly.com
    • August 3, 2007
    • How do I report a bug on vanderbilly.com ?
    • You are encouraged to report any and all anomalies that you encounter while you visit or interact with vanderbilly.com by going to our "contact us or report a bug" page located here.

      http://www.vanderbilly.com/contactUs.aspx

      You will also find that link at the bottom of every page you visit here on vanderbilly.com ~ By using that link to report bugs, you are helping us to create a more stable and enjoyable user experience for yourself as well as other visitors.
    • August 3, 2007
    • What is the "slow motion" feature for?
    • As a contributor, while uploading videos you will see an option which allows the playback of your videos in "regular speed" or "regular speed" AND "slow motion". If you select the slow motion option, the videos you upload are converted into (2) separate videos. One is in regular speed and the other is in slow motion. So the visitors get to pick which video to see. We do not suggest using the slow motion option for videos which contain speaking as all the audio is dropped by one (1) full octave. ..... Full Story
    • August 3, 2007
    • Why do my videos look different after I upload?
    • Your videos may look a little different after you upload because they are automatically processed on our web servers and converted from whatever format you uploaded in, to flash files or MP4 files for mobile devices like iPads and iPhones. This decreases file sizes which means quicker downloads and better site performance in general. This also make the files and our web site much more browser compatible than if we used just (as an example) .avi or .mov files in their native formats.
    • August 3, 2007

18 records found in 2 pages